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Frequently Asked Questions

FAQ: The Kindness Vault

Q: What is The Kindness Vault?

A: It’s a rotating offering of mystery perfume samples pulled from Synesthesia’s hidden shelves — excess vials, discontinued blends, overpours, and underloved experiments. You won’t know what you’re getting. That’s part of the charm.

Q: Why does this exist?

A: To keep a little magic accessible. As prices shift, The Kindness Vault remains a low-cost way to discover the world of Synesthesia — without compromising on quality, lore, or mischief.

Q: Can I choose the scent I get?

A: No. That’s why it’s the Vault. What you receive is selected by fate (and occasionally by a mischievous archivist). No swaps, no previews — just trust.

FAQ: The Kindness Vault Continued

Q: Will I get something bad or unwanted?

A: Never intentionally. Everything sent through the Vault is a real Synesthesia perfume — not a reject, just a secret. You might get a rare vaulted scent, an unreleased prototype, or something that didn’t get the spotlight it deserved.

Q: Can I request a certain scent family (e.g., floral, smoky, clean)?

A: Not for the Vault. If you’d like guidance on what to try, feel free to explore our Discovery Sets or contact us directly.

Q: Is this the same as your other mystery listings?

A: Nope. The Kindness Vault is its own quiet rebellion. Smaller, more theatrical, and intentionally lower-priced. A different doorway entirely.

The Kindness Vault Schedule

Q: How often is The Kindness Vault open?

A: Rarely — and only in small batches. We release 15–30 vials (sometimes travel-size bottles) at a time. When the Vault is empty, it closes until the next cycle. Current restock schedule is subject to change depending on the whims of the archive, and the state of our inventory. The Vault opens when the Archivists permit it. Sometimes monthly. Sometimes seasonally. Or sometimes under a Giving Moon. Never for long.

The Vault opens under a Giving Moon.
 We cannot say when that will be. You’ll feel it. Or smell it.
The Giving Moon is not tracked. It is felt. 
It rises when the shelves swell and the Archivist exhales.
 It is not kind in the way you think. But it always gives.

Synesthesia Scent Co.-Sample Policy

A Note on Samples: The Companions You Didn't Know You Needed

Each order placed through Synesthesia Scent Co. is treated like a spell cast with care. And sometimes, spells bring companions.
You may receive a small 2ml vial tucked into your parcel. We call these Companion Scents-a mystery from the archive, a whisper of something else. Chosen by hand, not algorithm.
We don't always include them. But when the archive stirs, or the moon feels generous, one may arrive.
On Sacred Limits:
We reserve the right to send what we're able-sometimes that means substitutions, sometimes a scent calls to be included without being named. Each order may not receive a sample vial, but a gift will be included. Generosity is a ritual here, not a promotion.

Bonus Samples for Larger Orders

We believe in rewarding deep dives. If your order crosses certain thresholds, a ritual bonus unlocks:
-Orders over $50 may request 1 Companion Sample of their choosing.
-Orders over $85 may request 2 Companion Samples of their choosing.

You'll find a field at checkout where you can whisper your selections. We'll do our best to fulfill them if The Archive permits.
This is not a sample program. It's an act of tenderness. And we hope it brings you wonder.

Synesthesia Scent Co.
A Scented Archive for the Longing, the Remembering, and the Becoming.

What is The Archive?

The Archive is a resting place for scents that are out of season, between spotlights, or quietly retiring. Some may return, some may not — but all are still available in limited quantities for those who seek them out. It’s where forgotten favorites linger and whispered requests are honored (when possible).

Why are some scents in The Archive?

To honor the rhythm of the year, certain seasonal scents take a rest when their time has passed. They're not gone — just tucked away to make space for new magic. You’ll still find them in The Archive, available in limited quantities while supplies last. If a scent speaks to you deeply, it’s yours to claim — even out of season.